Frequently Asked Questions
A: RedOne accepts most major credit and debit cards, directly on line, 24 hours a day or via telephone, during office hours; reservations can be made up to one year in advance.
A: Yes, most of our scooters can be easily disassembled into light weight components, all wheel chairs and strollers fold up, your Delivery Driver, will demonstrate the procedure, should you require it. The size of the scooter will determine the size of the vehicle you need to transport it, if you are renting one of our smaller transportable scooters then you will need to rent at least a MID SIZE sedan, van or SUV, of you are renting one of our larger scooters, like the Victory, then you will need to rent a FULL SIZE Vehicle, convertible vehicles or vehicles with very small or limited trunk space, do not work well with scooters or any mobility equipment, so please make sure that your rental company is aware of what your transporting and the number of passengers, to make sure they supply the most appropriate vehicle for your needs.
A: We offer the four most popular type of scooters and Power Chairs, all manufactured by Pride Mobility and Drive Mobility, which means that everything complies with Disney and Universals requirements and guidelines, when making your reservation, please select your scooter based on the weight of the heaviest rider, to ensure safe operation and adequate battery life for a full days usage, please refer to our reservation page for full specifications on all of our equipment.
A: That will depend on the scooter you rent and the amount of miles you ride, an average guest covers around 6 miles in a day and all our scooters, will easily manage an average days usage, this is assuming you charge the batteries fully the night before, for the next day’s use, charging can be carried out, either whilst the batteries are still in the scooter, or you can remove the batteries from the scooter, charge them in your suite and leave the scooter in the trunk of your car, your weight will directly affect the charge life and durability of the batteries, so it is important to list the riders weight correctly when making your reservation and on your reservations profile, give us as much information as possible, as to your planned usage for the vehicle, so we can make sure you have selected the most suitable equipment and make sure you are aware of any accessories that are available.
A: We offer free delivery, to all hotels, motels, Private Villas and Condos within a 10mile radius of our depot, our central location means that we are able to offer this service to the vast majority of all reservations, should your delivery address fall outside of our free delivery area, our office will confirm the delivery charge to you, any delivery charge we make, includes collection of the equipment at the end of your rental.
We offer a free meet and greet service at your hotel, or if you prefer at some locations, we can leave the scooter, labelled with your name on it, with the Bell Captain, or Concierge, just check with them after your scheduled delivery time and the equipment will be there waiting for you, fully charged, and ready to go, we do prefer to meet with every customer at delivery, so one of our drivers can demonstrate the equipment fully to you and answer any questions you may have.
At the end of your rental, if we are not collecting from you personally, please leave the equipment with the front desk or Bell Captain, as required by your hotelier and we will collect it from there, please do not leave the equipment in your suite, when you check out, if your equipment is not at the correct pick up location, by the contracted time, FMR, reserves the right to charge your account for an extra days equipment rental and a collection fee. If your reservation stated a delivery and collection from a private Villa or Condo, then FMR requires you to provide us with the full address including the zip code of the property and also require you to be present for both the delivery and collection, should you need to reschedule the delivery or collection of your equipment, please contact us immediately, to avoid incurring additional charges.
RedOne does not offer delivery or collection to or from any Airports.
A: Let us know, immediately, where you are moving to, so we can update your profile information, we will also need to check the collection arrangements with you to make sure everything runs smoothly, as we would not want to delay your departure in any way.
A: Absolutely, just park your scooter in a safe place, remove the ignition key and keep it with you , rarely does a guest have any issues, but the equipment is the renters liability until returned to RedOne and the renter should take steps to ensure the security of the equipment.